Telephone Doctor, Inc.
Want to have your group learn AWESOME tips at your conference? Then read on. Nancy Friedman is one of the country’s foremost experts on customer service and the president of Telephone Doctor Customer Service Training in St. Louis, MO, a business that improves customer relations by helping companies communicate better with their customers and coworkers. Nancy is a highly respected and much sought-after speaker at franchise, corporation, association meetings and conferences and was voted Favorite Speaker in a national poll for Meetings & Conventions Magazine. She also received the coveted Entrepreneur Hall of Fame Award from St. Louis Small Business Monthly. Friedman is the author of nine books relating to improving customer service, communication skills and sales and has appeared on The Today Show, Oprah, CNN, CBS This Morning and Fox News for her expertise in improving customer relations. According to Nancy, it’s crucial that companies are cognizant and caring about their telephone, internet and in-store face-to-face interactions with their customers. Customer service not only impacts sales and return business, but can ruin a company’s image.