Lost and Found

Lost & Found Policy

Explore St. Louis is not responsible for lost, stolen, or damaged items. Personal items that are found inside America’s Center and The Dome are turned in to the Lost & Found department for documentation and storage. Guests inquiring about lost items during an event can visit a Guest Service Center located within the Dome at America’s Center. To a report a lost item, guests can file a lost claim by calling Explore St. Louis at (314) 421-1023. NOTE: due to the volume of lost items, we are unable to accommodate in-person claims. 

Items are collected and documented within 72 hours of an event. We appreciate your patience and understanding. Once an item matches a lost claim, pick-up will be coordinated with the owner.

Lost & Found Guest Communication Policy

Upon filing a claim for a lost item, we will work to match claims to found items. If a found item matches the description of a claim, guests will be contacted within 1 week. As the facility is cleaned after events, items are collected at various times throughout the following week. Guests are prohibited from returning to the facility to search for and retrieve their item that was lost.

Lost & Found Storage at America’s Center

Items that are found at America’s Center are properly documented and stored. Holding times vary based on item category.

Unclaimed Items Policy at America’s Center

Please note these holding times for unclaimed items.

• Phones – Held for 30 days before donation.
• Wallets – Physical wallets are donated after 30 days. Items found inside wallets are disposed of after 30 days for privacy and safety. See below for specific license and ID information. 
• License & ID – Held for 30 days before proper disposal.
• Credit & Debit cards – Held for 7 days before proper disposal.
• Passports – Held for 30 days and sent to the US Department of State, Consular Lost and Stolen Passport Unit (CLASP).
• Car Keys – Held for 30 days before disposal.
• Misc. Keys – Held for 30 days before disposal. 
• Glasses – Held for 30 days before donation.
• Clothing, Bags, Blankets, Jewelry & Misc Items – Held for 30 days before donation to charities in St. Louis.

Found Items Mailing Policy - International

Guests who cannot pick up found items in-person from America’s Center can opt for the item to be mailed to them. The recipient of the item will be responsible for shipping and handling costs Internationally. For more information, please contact Explore St. Louis at (314) 421-1023.

Found Items Mailing Policy – Outside of St. Louis

Guests who cannot pick up found items in-person from America’s Center can opt for the item to be mailed to them. The recipient of the item will be responsible for shipping and handling costs. For more information, please contact Explore St. Louis at (314) 421-1023.

Shipping Labels

We accept shipping labels from UPS, Fedex and USPS.  Please call (314) 421-1023 to get the address of our pickup location; along with the email to send the shipping label.  CASH, CHECKS, or MONEY ORDERS WILL NOT BE ACCEPTED.